Shipping Policy

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email with tracking information once your order has been shipped.

We offer the following shipping options:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days
• Overnight Shipping: 1 business day

Please note that delivery times are estimates and may vary depending on your location and carrier conditions.

Shipping rates are calculated at checkout based on your delivery address, order weight, and selected shipping method. Free standard shipping is available on all orders over $75.

We ship to select international destinations. International orders typically take 7–21 business days depending on the destination country and customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by your local customs authority and are not included in our shipping costs.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting the carrier's website directly.

If you have not received tracking information within 3 business days of your order, please contact us.

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at mahek.dubey@ekatrahandmade.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as needed.